Many users sometimes encountererrors when connecting to the Internet. This can be caused by problems on a particular computer or by faults on the provider side. The error number allows you to find out the reason and find a solution without assistance from the operator's specialists.
They can be quite a lot. Most of them are associated with incorrect user settings. Most often, subscribers of providers face the following errors: 691, 678, 619, 769, 800. Each of them has different reasons. In this case, many can be eliminated by themselves, without seeking help from the provider.
Important! If you can not solve the problem yourself, you should call technical support.
In fact, the error 691 during connection can occur due to a rather large number of reasons. Among them:
Very often when creating a new connectionusers receive an error 691 due to incorrect login or password. In order to avoid this problem, it is recommended that you first type the registration data in notepad and copy it to the authorization window.
Negative balance for a number of telecom operatorsalso results in an error 691 appearing on the user's screen. You can solve the problem in this case simply by checking and replenishing the account if necessary. Many providers allow you to enter your personal account and without authorization on the server, and some will have to call for technical support.
When you try to turn on Internet error 691 is issuedThe user is also provided that the last session is not closed. It happens quite often with an incorrect disconnection from the Internet. It's enough to wait 5-10 minutes and connect again. If this happens, call technical support.
Important! In Windows 7, connection error 691 is displayednot always. Very often, instead of it, code 692 appears. Therefore, if an error message appears during the verification of the user name and password, you should also follow the steps described above.
Error 678/651/815 has a huge number of possible causes. Among them:
If the error 691 in most cases can beIf the message with the code 678/651/815 appears, the user can only disable the antivirus and firewall, and also check the cable inside the apartment and the subscriber device (router, optical terminal or modem), if available.
Important! Carefully check that the network cable is connected to the computer. This elementary thing is the most common cause of errors 678/651/815.
The technology of connecting subscribers from different providers is somewhat different. The causes of the error 619 depend on this.
Users who connect using PPPoE asrule, can detect it because of a lack of funds on the balance sheet or incorrect input of the user name and password. This type of connection is typical for the following operators: Rostelecom, Dom.ru and some others.
Subscribers using a mobile connection toThe Internet via 3G / 4G, provided by cellular operators, can see the message with code 619 due to problems with USB-modem or computer port. In this case, you can advise to connect the device to another connector and reinstall the drivers.
Some network clients connect to the Internetvia VPN. In this case, error 619 reports incorrect security settings. In the Internet connection properties on the "Security" tab, you need to set the "When checking is used" option in the "Secure password" position. This type of connection is used, for example, by home Internet subscribers from "Beeline".
Windows XP users will receive a message with the code 769 if they have problems with drivers or with a LAN connection to the network card, and those who have Vista installed are 800.
First of all, it is necessary to verify thatLAN connection is active. You can do this in the "Start" menu in the "Network Neighborhood" section by selecting "Show network connections" or by contacting the "Network Management Center". If the local connection icon is gray, then it must be enabled using the context menu.
If there is no LAN connection, the problem is with the drivers. They must be reinstalled from the attached disc or downloaded from the manufacturer's website.
When connecting to the Internet, users canreceive a message about other types of errors, but they are quite rare. Eliminate some of them to the user is difficult or even impossible without the help of a specialist.
Consider other errors that often appear when connecting to the Internet, and ways to solve them:
In any case, if you fix the problemcan not independently, you need to call the technical support phone. The specialist of the company will tell you the possible causes of errors and ways to eliminate them. And, if necessary, also make an application for the departure of installers.
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